Excerpts from hundreds of customer emails:

 

“You know, I really like your shop not only because of the large assortment and choices in dolls, but also because of the way you describe the dolls in such detail, and with such honesty. The ones I've bought have always been exactly as you described them, which is not always the case with other doll web sites. They are also beautifully wrapped and shipped, and the paperwork is always neatly tucked in with them. (Also not always the case with other doll sites!)” Betty, NE

 

“As always, your description is precise and the doll is an absolute treasure.” Sandy, MI

 

“I wanted to let you know that I received the package yesterday and was highly impressed with the packaging, speed of delivery and overall professionalism of this order.  Most importantly, this china was everything, and much more, than I imagined. Also, please know the site description could not have been written more accurately.” Susan, HI

 

“Just a note to let you know.....Wonderful lady head vase and delivery. You're a true professional!!” Debra, FL

 

“I just wanted to let you know that the doll arrived today . Thank you so much for the excellent service. Nobody ships faster than you do . I just adore the doll . . . “ Lilly, MN

 

“Without a doubt, your customer service is the best I've ever experienced.I will definitely be a repeat customer!” Karen, Canada

 

“WOW! What a spectacular presentation your packaging is! You are commended for your careful thoughtfulness and creativity! And further...the "Thank You" letter opener! It happens to be my favorite style of letter opener, too! It all speaks well of your establishment!” Bev, CA

 

“What a "joy" it was to receive my doll!!! (I'll bet you get that a lot!) She really is more beautiful than I expected.” Jeanne, PA

 

“The doll arrived and she is very cute!  Really a sweet little one! You know you should be commended, your dolls are always clean, I've received some that really leave a lot to be desired!  Thanks very much and as always you are a pleasure to do business with....” Rosemary, NY

 

“The well packed french frock arrived safely today. It fits on my doll very well (+ matching period) and I am pleased with the purchase.” Chiho, UK

 

“The little baby has arrived safe and sound and all in one piece. I really would like to thank you for the great effort and professional approach in your dealings with me and the way in which he was packed (liked the little gift of the pen too!). A pleasure to deal with you and hopefully I will buy more in the not too distant future.” Kirsty, AU

 

 

“I received the doll this morning in perfect condition.  Oh, my goodness!  It's the cutest thing I've ever seen!  It is perfect for …, and it looks SO cute in person -- I'm VERY happy with it and I thank you for all the care you took with the wrapping (and for the pen).  You sure live up to your card..."highest quality -- exemplary service" and I thank you again very much.  Keep up the good work!” Karen, MA

 

“She's here and she's great! Thank you for the excellent packing and prompt shipment. Thanks also for the very nice pen! Thanks again and I will enjoy checking your website often!” Kat, CT

 

“I am overwhelmed by the beauty of the paper dolls!!!!!! The "presentation" of them (the purple wrapping, the gold seals) -- what a true JOY to receive such a lovely package. Your name befits you. Thank you so very, very much!!!! I am delighted and will watch your site for more treasures! (I'm a collector of antique dolls, as well as paper dolls.)” Laurie, TX

 

“Oh Joy, the doll is just wonderful!!! I am very pleased with her. My mother and I both agree that you truly are in the doll business for your love of dolls, and for a time gone by. The condition of your dolls are superb! I will always be a loyal customer of yours. Thank you for trusting me enough to put two dolls on layaway.” Shelly, CA

 

“I just want to let you know I received the bye-lo baby today. She is just beautiful and her clothes looked so clean and new. I am very pleased with her. And your packaging made me feel as if I just received a gift for Christmas. I had no trouble putting her head on just like you said. Thanks again I will be looking at your website often and will buy form you again.” Diane, NY

 

“Dollhouse canopy bed arrived today. I was pleased very much. It is very elegant and I will shop again. Thank you.” Akiko, Japan

 

“I received delivery of my new doll today. She arrived safe and sound. She is absolutely beautiful. I cannot thank you enough. You did a wonderful job again with the packaging. I love your pens, they write great. It is always a pleasure purchasing from you. You do an incredible job with your photos and detailed descriptions on your web page. You are very professional as well as friendly. I look forward to my next purchase. I am truly a happy and satisfied customer!” Debbie, MA

 

“I wanted to let you know the doll arrived today and she is stunning! I am so very pleased with her!” Sheryl, NC

 

“The package came last night. Everything is simply wonderful.” GY, Singapore

 

“Well, guess what just arrived, all wrapped so beautifully!!!  Yes, indeed.  I just love them both.  The French Fashion is precious and fits perfectly with "her" children. Thank you again for making my day.” Rebecca, MA

 

“Thank you for making my very first internet purchase such a success! I just LOVE the doll. She is so much more beautiful in person. Your packaging is so wonderful, I felt like I received a birthday present in the mail. You are very professional at what you do and I will be a faithful repeat customer.” Sandy, TX

 

“Wow! What a presentation! I just received my three dolls, in record time I might add, and can’t believe what an excellent decision it was to buy from you. I’ve always purchased my dolls at shows and although I’ve browsed many hours on the internet, never really had the courage to actually order until now. Thank you for providing so many pictures and excellent complete descriptions. That is really what made me take the chance and I’m so very glad I did. I’ll be back!!. Nancy, OR

 

“My English not so best, but I am very please with the dolls I purchase from you. Very excellent packing to arrive in Japan with no worry. I will buy more soon.” Yoko, Japan

 

“I just wanted to write to you and thank you for your professional and quick service.  I received my Norah Wellings Queen Mary doll in excellent condition. I'm very impressed with the overall quality and your professional delivery.  I'm very pleased to have this item in my collection.  Thanks again for offering this doll and your fast response.” James, CA

 

“ Received Mabel today...She is beautiful!  I've had a great experience in using your website, great service, prompt delivery and it was just as I'd hoped...You've really made this a trouble free, pleasant experience.  Hoping to visit your website again in the future just as soon as I save up some $$$. “ Niki, Australia

 

“I just love this doll.  You have such a wonderful selection in all price ranges!” Janet, NJ

 

“I just came home to the WONDERFUL covered wagon lady and had to write you right away!!! She is just TERRIFIC!!! From her grand sized head to her adorable lace-ups!! I had admired her on your site prior to your sale and was truly thrilled to get her. Also NOBODY packs so beautifully with such obvious care! Your careful attention to detail shows down to every sticker.I can see why you have such a following-you are a total professional.A rare breed today.” Cindi, NC

 

 

“The Creche figure arrived this afternoon.  She is really great and I'm very pleased!  The figure was packed beautifully and I appreciate your persistence with all of the email issues. Keep me in mind should anything come up in the future! “ Erich, PA

 

“The two dolls arrived today, and they are wonderful.  I love the feel of the bonnet-head, and she is going under glass immediately!  And the other one is beautiful.  I want to compliment you on the way they were packed.  It shows how you really care about these dolls.   I am a very satisfied customer.” Lynn, VA

 

“I received the doll and love her very much.  There are many things I appreciate about Joy's Dolls/Bradley Haus.  First, the dolls do not seem to have been recently exposed to cigarette smoke.  Second, they are represented fairly and accurately.  While we customers wish we could take these things for granted, too often it is not the case.  Right now a different seller is relisting a doll on ebay that I just returned to her.  Since I told her that the legs were obviously not original and the outfit was stained, she has replaced the legs and changed the outfit on the doll, but has failed to mention it in her description.  I am glad to find that you do things very differently.” Madere, MD

 

“ I needed the doll by Christmas and you amazed me by getting it to me in two days! Note: Website from which doll was chosen was excellent. Clear Descriptions and illustrations with zoom feature made it easy to decide. Thank you for your professionalism and for your speedy service. Beautiful packaging, too, by the way! “Ken, Gr Britian

 

“Received my doll today and I'm very pleased!!  She's lovely!  I really appreciate your terrific service, too!!   I'll be watching your website for future additions to my little family.” Becky, WA

 

I received the dolls today. They are perfect! Your care wrapping them and taking care of your customers is exceptional! Toni, NY